Refund policy

Here’s a professional, customer-friendly version rewritten for The Tiffin Company instead of your supplier.

Return & Refund Policy

Return & Refund Policy

At The Tiffin Company, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

These policies apply to all orders delivered within India.

Return Request Timeline

If you wish to raise a return or refund request, you must contact us within 24 hours of receiving the product.

Requests made after this period may not be accepted.

Damaged Products

If you receive a damaged or defective item, please share:

  • An unboxing video

  • Clear photos showing the issue

This is mandatory for us to verify the claim and process the appropriate resolution.

Missing Items

If any item is missing from your order, please contact us within 24 hours of delivery and provide:

  • An unboxing video showing all received items

After verification, we will either:

  • Ship the missing item, or

  • Issue a refund for the missing product

Wrong Product Received

If you receive the wrong item, please contact our support team within 48 hours of delivery with:

  • Product photos

  • Unboxing video

After verification, we will arrange a replacement or refund.

Exchange Requests

If you ordered the wrong product and wish to exchange it, the return shipping and replacement shipping charges will need to be borne by the customer.

Products must be unused and returned in original packaging for exchange eligibility.

Conditions for Returns

To qualify for a return or refund:

  • The product must be unused, unwashed, and undamaged

  • The product must be returned in its original packaging

  • All tags, accessories, invoices, and labels must be included

  • An unboxing video is required for claims related to damage, missing items, or incorrect products

Returns may not be accepted if:

  • The item has been used or damaged after delivery

  • The original packaging is missing

  • The request is raised after the allowed timeline

Return Shipping Charges

Return shipping costs are generally the responsibility of the customer unless:

  • The product received was damaged

  • The wrong item was delivered

  • The issue occurred due to our error

We recommend using a reliable courier service with tracking for returns.

Order Refusal / Parcel Rejection Policy

If a customer refuses or rejects the parcel after dispatch, the following deductions may apply before processing any refund:

  • Forward and reverse shipping charges

  • Packing and handling charges up to 10% of the order value

Refund Process

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7 business days

  • Refunds will be credited to the original payment method

Please note that banks or payment providers may take additional time to reflect the amount.

Delivery Timeline

Orders are generally delivered within 5–7 business days across India.

In rare situations such as courier delays, weather conditions, or high-demand periods, delivery may take longer.

Important Note

If the delivered product does not match your expectations or appears different from the product shown on the website, please contact our customer support team within 24 hours of delivery with proper evidence.

Our support team will review the case and provide an appropriate resolution.

Contact Us

For return, refund, or exchange requests, please contact our customer support team through our Contact Us page or official support channels.