Shipping policy

Shipping Policy

Shipping Policy

This Shipping Policy applies only to orders delivered within India.

At The Tiffin Company, we aim to deliver your orders quickly, safely, and efficiently.

Order Processing Time

  • All orders are processed and shipped within 1–2 business days
  • Orders placed on weekends or public holidays are usually processed on the next working day

Once your order is shipped, you will receive tracking details via email or SMS.

Estimated Delivery Time

Fast Shipping

  • 5–7 business days after dispatch

Standard Shipping

  • 6–8 business days after dispatch

Please note that delivery timelines are estimates and may vary depending on courier operations, weather conditions, remote locations, or public holidays.

Order Tracking

Once your order has been shipped, we will send you:

  • A tracking number
  • Courier tracking details

If you do not receive tracking information, please contact our support team.

Customer Support

📞 Phone: +91 8943255589
📧 Email: thetiffincompanysupport@gmail.com

Shipping Charges

Shipping charges may vary depending on:

  • Delivery location
  • Product weight
  • Order size
  • Shipping method selected

Applicable shipping charges will be displayed during checkout and in your order summary.

Failed Delivery Attempts

If a package cannot be delivered due to:

  • Incorrect shipping address
  • Unavailable recipient
  • Refusal to accept the parcel

the order may be returned to us.

In such cases:

  • Forward and return shipping charges may be deducted from the refund amount
  • Re-delivery charges may apply if the customer requests another shipment

Please ensure your delivery details are accurate when placing an order.

Delivery Partners

We work with trusted courier and logistics partners including:

  • Delhivery
  • DTDC
  • Blue Dart
  • XpressBees
  • Ekart
  • Shadowfax
  • India Post
  • Other regional courier services

Courier selection depends on your delivery location and service availability.

Upon Receiving Your Order

We recommend customers inspect their package carefully at the time of delivery.

If the package appears:

  • Damaged
  • Opened
  • Tampered with
  • Incomplete

please:

  • Refuse delivery if possible, or
  • Record an unboxing video and contact us immediately on the same day

This helps us resolve issues faster.

Bank Holidays & Public Holidays

Deliveries are not typically made on bank holidays or major public holidays.

Orders scheduled during such periods may be delivered on the next working day.

Contact Us

For any shipping-related questions or assistance:

📞 +91 8943255589
📧 thetiffincompanysupport@gmail.com