Terms of service
Terms of Service
Terms & Conditions
Welcome to The Tiffin Company. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
These Terms & Conditions govern your use of The Tiffin Company website and all purchases made through our platform.
By using our website, you confirm that:
- You are at least 18 years old or using the website under parental supervision
- The information provided by you is accurate and complete
- You agree to follow all applicable laws and regulations
We reserve the right to update or modify these terms at any time without prior notice.
2. Products & Pricing
We aim to provide accurate product descriptions, pricing, and images. However:
- Product colors may vary slightly due to screen settings
- Prices and availability are subject to change without notice
- We reserve the right to discontinue products at any time
In case of pricing errors, we reserve the right to cancel or refuse any order placed at the incorrect price.
3. Orders
Once an order is placed, you will receive an order confirmation.
We reserve the right to:
- Cancel suspicious or fraudulent orders
- Limit quantities purchased per customer
- Refuse service to anyone at our discretion
Orders may be canceled if:
- Payment is unsuccessful
- Incorrect shipping information is provided
- Products become unavailable
4. Shipping & Delivery
We currently deliver across India.
Estimated Delivery Time
- Orders are usually delivered within 5–7 business days
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- High order volumes
The Tiffin Company is not liable for delays caused by third-party courier services.
5. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers must report issues such as:
- Damaged products
- Missing items
- Wrong products
within the specified timeline mentioned in the policy.
Refunds will only be processed after verification and inspection.
6. User Responsibilities
You agree not to:
- Use the website for unlawful activities
- Attempt to hack, disrupt, or damage the website
- Provide false or misleading information
- Copy or misuse website content without permission
Violation of these terms may result in account suspension or legal action.
7. Intellectual Property
All content on this website, including:
- Logos
- Images
- Product descriptions
- Graphics
- Website design
is the property of The Tiffin Company and protected under applicable intellectual property laws.
Unauthorized use or reproduction is prohibited.
8. Limitation of Liability
The Tiffin Company shall not be held responsible for:
- Indirect or incidental damages
- Delivery delays caused by courier partners
- Temporary website downtime
- Losses resulting from misuse of products
Our maximum liability shall not exceed the amount paid for the purchased product.
9. Third-Party Services
Our website may use third-party services including:
- Payment gateways
- Courier partners
- Analytics tools
We are not responsible for the policies or actions of third-party providers.
10. Payments
We accept secure online payments through trusted payment gateways.
By placing an order, you authorize us to process your payment through the selected payment method.
Orders will only be processed after successful payment confirmation unless Cash on Delivery is available.
11. Privacy
Your use of our website is also governed by our Privacy Policy.
We are committed to protecting your personal information and maintaining secure transactions.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of Indian courts.
13. Contact Information
For any questions regarding these Terms & Conditions, please contact us through our official support channels available on the website.